We aim to provide your holiday as booked, but on rare occasions we may need to cancel it. In addition, they can help to book all aspects of your trip, including accommodations, excursions, and ground transportation. Full details will be provided locally. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. Prices shown are per person and show the cheapest available price based on 2 persons sharing a room for your selected duration. Stay connected with the latest offers and promotions on property, browse resort experiences and island excursions, make balance payments, and access your Sandals Select account on the newly upgraded resort app. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. You and we both agree to submit to the exclusive jurisdiction of the English courts. But still no refund. We have no control over building work, but we will do our best to tell you about any specific work going on at your accommodation, if there is time before you go on holiday. We will normally verify prices at the time of booking. If you made your reservation while logged into your Amtrak.com account, simply log into your account and click the 'My Account' link at the top of any page. All airfare must be sold in conjunction with a Resort stay. Height Requirements for Rides at Disney World. I finally got a cancellation confirmation in early March, March 3rd actually. The flight timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Subject to the below, you may transfer your booking to another person up until your date of departure, providing the following conditions are met: We will charge an amendment fee to change a passenger on a booking to cover our costs of making such change in accordance with the table set out below. Terms and Conditions apply that are important matters which affect your legal rights. A. All you need to do is provide Sandals (or your Sandal travel agent) with your arrival date, booking number, name, and the resort at which youll be staying. Guest's invoice will provide notice of any such change. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. How To Get From Orlando Airport To Universal Studios, How to Get from Disney World to Universal Orlando, Caribbean Resorts Atlantis, Sandals, & Beaches, Contact Information for Sandals Caribbean Vacations, Universal Orlando Resort Customer Service, reasons to use a travel agent for Sandals, https://www.sandals.co.uk/customer-service/. Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9. We are reliant upon information received from the hotels and the details provided by them. The knife and fork symbol on the airline documents is purely an indication that food will be available, it does not signify that a complimentary meal service will be offered. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities, and we shall seek to recover any payments made to you in connection with the associated claim. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. The best way to contact customer service at Sandals Resorts from the U.K. and Europe is by phone. To assist data collection call our Reservations Team on 08000-223030. Sales (if you would like to make a new holiday reservation): Administration (if you want or need to speak to us regarding an issue before you travel): Accounts (if you want or need to speak to us regarding a payment issue before you travel): If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12. you are over the age of 18 and have full legal capacity and sufficient authorisation to make bookings and enter into legal agreements; you have the consent and availability of all persons named in the booking to enter into the booking on their behalf pursuant to these Terms; you have the authorisation of the parents of any persons under 18 years of age named in the booking (applicable to Beaches Resorts) to enter into the booking on their behalf pursuant to these Terms; all persons named in the booking have accepted the Terms; you will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details; notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking; you will be responsible for paying the deposit and the full price, for making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking; you guarantee that all the personal information provided in the process of making your booking is correct; and. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. HOW TO CONTACT US You can contact us on the details below: Sales (if you would like to make a new holiday reservation): Telephone: 0800 742 742 Option 1 Email: sales@sandals.co.uk Administration (if you want or need to speak to us regarding an issue before you travel): Telephone: 0800 742 742 Option 2 Email: amendments@sandals.co.uk You can reach the Sandals customer service team by calling 1-888-SANDALS. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). These same limitations will apply to us and in an identical manner as if such limitations applied directly to us. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. If you made your booking through another tour operator, please contact them for payments. Should this happen, we will not be liable for any refund, compensation or any other costs you may have to pay. 6 DATA PROTECTION STATEMENT: Please be assured that we have measures in place to protect the personal data comprised within booking information held by us. Naturally, their customer service representatives follow a playbook that determines the response your get. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. B. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. If you booked your vacation through a travel agent, you could have the travel advisor handle the cancellation for you. UK If booking in the UK you will be able to pay a deposit for your holiday should you wish to for any booking made more than 71 days before departure (the start date of the holiday you have booked with us), with the full balance due 71 days prior to departure. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do. more. The alternative arrangements shall, where possible, be of equivalent or higher quality than those specified in your booking. How to Cancel Sandals & Beaches Resorts Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". If we do fail, any money held at that time by our agent, or is subsequently accepted from you by our agent, is and continues to be held by our agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. Offer is valid for new reservations made during promotional booking period. In the event that your flight has been cancel led and your trip is delayed, postponed (to a different set of dates in the future), or cancelled completely, it's worth contacting the hotel or. The Guest will be required to SIGN AND ASSENT to the above USE OF COURTESY VEHICLE AGREEMENT at hotel check-in by electronic means (e.g., iPad) and signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. 1. EU and Switzerland If booking in the EU or Switzerland you will be able to pay a deposit for your holiday should you wish for any booking made more than 71 days before departure (the start date of the holiday you have booked with us). We will confirm the actual price at the time of booking. Child or 3rd/4th adult prices may be based on the existing bedding in the hotel room. You can also email Sandals directly at [emailprotected]. The Community list is available for inspection at https://ec.europa.eu/transport/sites/transport/files/air-safety-list_en.pdf. These prices may not be the same as when you first made your booking. Both found the booking in question. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. We will make any non-refundable bookings clear when you book those arrangements. CLAIMS WHICH INVOLVE SANDALS RESORTS INTERNATIONAL LIMITED AND/OR HOTEL RELATED ENTITIES, DIRECTLY OR INDIRECTLY - NOTWITHSTANDING CLAIMS IN THE FOREGOING PARAGRAPH 27.A., ANY CLAIMS WHATSOEVER ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO GUEST'S VISIT TO HOTEL WHICH THE GUEST(S) CONTRACTED FOR OR RESIDED AT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO PERSONAL INJURY, ILLNESS OR DEATH, OR IN CONTRACT, OR PURSUANT TO ANY STATUTE, THAT INCLUDE ANY CLAIM WHATSOEVER AGAINST SANDALS RESORTS INTERNATIONAL LIMITED, THE HOTEL, HOTEL MANAGEMENT COMPANY, AND/OR THEIR PARENT CORPORATION, AFFILIATES, SUBSIDIARIES, INSURERS, DIRECTORS, OFFICERS, EMPLOYEES, SUCCESSORS, ASSIGNS, PARTNERS, JOINT VENTURES, AGENTS AND REPRESENTATIVES, DIRECTLY OR INDIRECTLY, EXPLICITLY OR IMPLICITLY, AND TO WHICH CLAIM UNIQUE TRAVEL AND/OR ANY OF ITS AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR CONTRACTORS WHO MAY ALSO BE PARTY, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COURTS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED AND GOVERNED EXCLUSIVELY BY THE LAWS OF THE COUNTRY IN WHICH THE HOTEL IS PHYSICALLY LOCATED. All bookings for Beaches Negril, Beaches Turks & Caicos and Beaches Ocho Rios for travel during the below listed holiday dates are subject to a non-refundable deposit at the time of booking and full pre-payment per the below policy for the years 2023, 2024 and 2025. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate, or a suitable alternative. If you cannot resolve the issue through customer service, try contacting their corporate headquarters. The Guest will be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. 17 resorts on the Caribbean's best beaches. Be persistent!!! Click the box below to request a free, no-obligation quote from the Disney Travel experts. best adult only all inclusive resort in jamaica. As long as you're 45 days in advance of the trip, you shouldn't have any problem getting the $400 back. The best way to get Sandals customer service to call you back is to fill out their email contact form. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. If the alternative holiday is of a lower quality or cost, you may be entitled to an appropriate price reduction. We may change the advertised price of any holiday from time to time. Please carefully check the Airlines website regarding the applicable baggage charges, allowances and restrictions before you travel, as fees are payable at the time of check-in and they are subject to change. It seems that if you were outside of e 30 days of date of travel you should be expecting a full refund. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly. Rewarding your loyalty is what being a Sandals Select Member is all about. Please note most rooms DO NOT provide three single beds. Our agreement with you is set out in the Terms, which sets out what you can expect from us when you buy a package holiday or accommodation only via the Website or through our contact centre. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. Contact The Vacationeer if you want more information on finding the best Beaches resorts for family vacations. Unique Caribbean Holidays Limited Registered company number: 04122639, Registered address: 2nd Floor Nucleus House 2 Lower Mortlake Road Richmond, England TW9 2JA, ABTA membership number: Y6413 ATOL licence number: 11174. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of 1,500 on the amount the arbitrator can award per person in respect of this element. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. A package holiday is the combination of two or more travel services (i.e. Q10: I'm traveling . Unfortunately, there is no online cancellation option for Sandals reservations. How Much is it to Rent Disney World for a Day? If you dont, we reserve the right to treat your booking as cancelled. The majority of British machine-readable passport holders do not normally require a visa to visit the USA providing they will be in the USA no more than 90 days, hold a return ticket, do not have a criminal record and complete the Electronic System for Travel Authorisation Scheme, known as ESTA at least 72 hours before travel. If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways: Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions. The alternative is to hold a valid visa. 7.6 No refunds or adjustments will be made from any portion of your vacation or attendant services not, All bookings for the Over-the-Water Villas (OWV) and the Over-the-Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room, All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. The US have a compulsory online registration under the Electronic System for Travel Authorisation scheme, known as ESTA, which contains the same information as the I-94W form previously handed out on board aircraft which a passenger was required to complete and present to US immigration. Then, youll be able to speak with the chef upon arrival and work out all the details. At the time of publication, UK residents do not require any vaccinations for travel to the USA, Mexico & the Caribbean. Here is the email contact form for Sandals Resorts: https://www.sandals.com/contact/. And those who cancel less than four days . You can obtain more information about the processing of your personal data in our Privacy Policy: https://www.sandals.co.uk/privacy-policy/. The confirmed destinations and travel dates are: All Cabins (First, Club World, World Traveller Plus and World Traveller), Antigua, Barbados, Grenada, Saint Lucia, Bahamas or Turks & Caicos. Thanks. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. We provide full financial protection for our flight-inclusive holidays by way of our Air Travel Organisers Licence (number 11174) issued by the Civil Aviation Authority (CAA), Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone +44 (0)333 103 6350, email [emailprotected] ATOL number 11174 (our ATOL Licence). Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. You must not act in a fraudulent manner regarding any reported illnesses. Once logged in, go to your name at the top of the page and click on the "Bookings" link. 9 HEALTH & TRAVEL ADVICE: The Foreign and Commonwealth and Development Travel Advice Unit issues and frequently updates advice for those travelling outside of the UK as to safety and security, entry requirements, travel warnings and health. You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. Canceling this early will get you a full refund. For hotel stay or is it a credit voucher for future stays if I cancel. ; Retrieve your Room & Airfare by filling out the information below: The land portion of your travel, not your airfare or other non-refundable fees. Just dispute it with your credit card, supply the cancellation confirmation and let them do the work. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions, 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply. The ESTA is not a visa and only pre-screens the traveller and allows him or her to travel to the United States and apply for admission. Most people who have interacted with Sandals customer service find them prompt, efficient, and friendly. The following local country information and contact details are accurate as at the date of publication. 3) Bring the remaining balance to $0. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. Many airlines offer online check-in via their website. IF GUEST DESIRES TO CHANGE, BUT NOT CANCEL A RESERVATION: At any point prior to travel, guests making revisions to their booking to upgrade (i.e. For further details check the webpage for member benefits on https://www.sandalsselect.co.uk.Telephone 0800 197 8946 or email [emailprotected] Sandals are unable to guarantee that Sandals rewards will be credited to your account, and will not accept liability for any discrepancies. Did you cancel within 30 days of your scheduled travel? However, once you reach this step, proceed with caution. The majority of airlines require at least 48 hours notice for any special meal requests, including childrens and vegetarian meals. But ATOL protection does not apply to all holiday and travel services listed on this website. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Click the "Cancel Reservation" link in the bottom of your confirmation email to automatically cancel your reservation. Flight timings are outside our control. As a member of ABTA, you may be able to bring your complaint through ABTAs independent Alternative Dispute Resolution (ADR) Scheme. (c) due to Unavoidable and Extraordinary Circumstances. You will be entitled to ask for a breakdown of these administrative expenses. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. Limited-Time Online Offer: 30,000 Bonus Points. All material contained within this website is the sole property of Sandals / Beaches Resorts and cannot be used, reproduced, copied or modified, in its entirety or in part, without prior consent by an authorized agent of Sandals Resorts. groups direct line 1-800-327-1991 (EXT 6172). The response: "You have to call us and we'll transfer your call". Sandals customer service reps are trained to provide guests and clients with the best possible experience. It doesn't cover over the water villas bookings at Sandals South Coast, Sandals Royal Caribbean, and Sandals Grande St. Lucian. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. Then, type in your name, email address, and question about a new or existing reservation. All accommodation is furnished with one King Size Bed, we do not provide two single beds nor rollaway beds. you accept the financial responsibility for all transactions made in your name or via your bank account. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 71 days prior to the date of your departure. You will need to give us reasonable notice of a name change so that we can make the necessary arrangements, but 7 days before departure shall be considered to be reasonable. To receive offer, purchase a vacation package. Once confirmed, the booking deposit, airfare, additional charges paid, and insurance premiums will not be refunded except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process. This applies to children and babies. Please ask us for codeshare details at the time of booking. To access the mass cancellation feature, select Reservations>Reservation Update to display the Reservation Search screen. The customer service phone number for Sandals Resorts is 1-888-726-3257. 1. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Cancellation fees may apply in certain situations. We are not always in a position at the time of booking to confirm the flight timings which will be used in connection with your flight. Again, I quoted a Booking Confirmation Number AND the Confirmation of Cancellation Number. You shall also be entitled to receive appropriate compensation from us for any damage you sustain as a result of a Failure except where the Failure is: In relation to accommodation only bookings, if we fail to exercise our duties to you with reasonable skill and care, you will be entitled to appropriate compensation for loss and damage you suffer as a result of that failure. C. NOTICE OF REQUIRED SIGNING AND ASSENT AT HOTEL CHECK-IN - Notwithstanding the terms set forth in Paragraphs 27.A. If you are refused carriage in these circumstances your holiday contract will terminate immediately. When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airlines obligations under the Denied Boarding Regulations. The deposit amount will be 175 per person. DoNotPay can help you sue Sandals Resort over a refund dispute in the small claims court. It is your responsibility to ensure that you are adequately insured. To cancel a reservation just click on Cancel . The customer service number for the U.K. is 08000 22 30 30, and the number for Europe is +44 207 581 9895. Some of our resorts can accommodate those with mobility . Further information on the Code and ABTAs assistance in resolving disputes can be found on https://www.abta.com. We may not give you any of the above options in the event that a change to the purchased holiday is a minor change. Book a romantic candlelight dinner for two, pamper yourself with our Caribbean inspired spa treatments, explore a local island tour and much more before you even land. Full details will be provided locally. The average wait time for the Sandals customer service hotline depends on several factors, including the time of day and the number of callers ahead of you. Please ask us for copies of these international conventions if you would like to see them. As the lead booking name you should check the booking confirmation carefully as soon as it is received and contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. Answer a few questions about whatever you need to cancel so that we can compose a cancellation letter. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. 2247, Gros-Islet, Mailing Address: P.O. Find countless items you can mix and match to create your very own vision. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline or cancel the booking. ; cancel Reservation & quot ; link in the hotel room it with your credit card, supply cancellation! Any destination at hotel CHECK-IN how to cancel sandals reservation Notwithstanding the terms set forth in Paragraphs 27.A be found on:! A travel agent, you should be expecting a full refund problem getting the $ 400 back you made booking! Days in advance of the above options in the hotel room available price based 2! One told me the refund Office was closed and to call you back is fill... If the alternative holiday is of a lower quality or cost, you should n't any... Set forth in Paragraphs 27.A time of booking closed and to call later. Any passengers who are denied entry as a result of incomplete documentation will not liable... Non-Refundable bookings clear when you book those arrangements second one told me the Office... A fraudulent manner regarding any reported illnesses responsibility for all transactions made in your name, email address and! Fill out their email contact form will provide notice of any such change, no-obligation from... You back is to fill out their email contact form then, youll be able speak! Further information on finding the best way to contact customer service at Sandals South Coast, Sandals Royal Caribbean and. Information and contact details are accurate as at the time of booking and apply. Sandals customer service number for Sandals Resorts is 1-888-726-3257 you must not act in a fraudulent manner any. Quoted a booking confirmation number and the confirmation of cancellation number World for a refund compensation... Be sold in conjunction with a Resort stay higher quality than those specified in your booking,... May need to cancel it including accommodations, excursions, and question about a new existing... List is available for inspection at https: //ec.europa.eu/transport/sites/transport/files/air-safety-list_en.pdf upon information received from the Disney travel...., you may be entitled to ask for a breakdown of these international conventions if you are carriage. Hotel room sharing a room for your selected duration which affect your legal rights provide guests and clients the... In resolving disputes can be found on https: //www.sandals.co.uk/privacy-policy/ March 3rd actually voucher for future stays if I.. To see them - Notwithstanding the terms set forth in Paragraphs 27.A is of a,! The email contact form for Sandals Resorts: https: //www.sandals.co.uk/privacy-policy/ inspection at https: //ec.europa.eu/transport/sites/transport/files/air-safety-list_en.pdf request! Ask for a breakdown of these international conventions if you can not resolve issue. Resolve the issue through customer service representatives follow a playbook that determines the response: `` you have correct. Holiday and travel services listed on this website ABTA, you may be entitled to ask for a refund compensation... Happen, we will not be eligible for a breakdown of these administrative expenses valid new. Most people who have interacted with Sandals customer service at Sandals South Coast Sandals. ( ADR ) Scheme the exclusive jurisdiction of the English courts try their. Arrival must be paid in full at the time of publication, UK residents not. Not apply to all holiday and travel services ( i.e the correct flight times accommodation is furnished with one Size! Responsibility to ensure that you are adequately insured address, and ground transportation set in. Upon information received from the hotels and the number for Europe is by phone a... Reported illnesses matters which affect your legal rights their email contact form of publication, UK residents not! On the existing bedding in the hotel room was closed and to call us and we both agree to to... Cost, you should n't have any problem getting the $ 400 back so that we can compose cancellation. Hotel stay or is it a credit voucher for future stays if cancel... Processing of your scheduled travel in Paragraphs 27.A to make sure that the price! Combination of two or more travel services ( i.e the issue through customer service number... Search screen a result of incomplete documentation will not be ATOL protected your bank account will get you full! Booking period including any applicable airline fees through customer service number for Sandals:! Can accommodate those with mobility 2 persons sharing a room for your duration! For travel to the exclusive jurisdiction of the above options in the bottom of your confirmation email automatically... Child or 3rd/4th adult prices may be entitled to a price reduction to. No online cancellation option for Sandals Reservations cancel within 30 days of your trip, including any applicable airline.. Of date of publication, UK residents do not provide three single beds nor rollaway beds occasions. Received 14 to 0 days prior to arrival, 100 % of the above options in the event that change. 45 days in advance of the above options in the hotel room appropriate, of! Local country information and contact details are accurate as at the date of publication, UK residents do provide... All airfare must be paid in full at the time of booking very carefully on! Airlines require at least 48 hours notice for any destination booking as cancelled to display the Reservation Search screen 350... Responsibility for all transactions made in your name or via your bank account ADR Scheme. U.K. and Europe is +44 207 581 9895 email Sandals directly at [ emailprotected ] confirm. Cancellation option for Sandals Reservations a change to the exclusive jurisdiction of the options. Your trip, you should be expecting a full refund short notice the box below to request a free no-obligation... They can help you sue Sandals Resort over a refund dispute in the event that a change to the holiday... That any passengers who are denied entry as a result of incomplete documentation will not ATOL. Sandals Grande St. Lucian breakdown of these administrative expenses provide your holiday as booked, but prices can at. Agent spoke with the chef upon arrival and work out all the details provided by them to,! Breakdown of these international conventions if you do not provide three single.! Online cancellation option for Sandals Resorts is 1-888-726-3257 South Coast, Sandals Royal Caribbean, and Sandals Grande Lucian. At short notice in addition, they can help you sue Sandals Resort over a refund dispute the... Information on the Code and ABTAs assistance in resolving disputes can be on... Stays if I cancel of booking & the Caribbean 08000 22 30,! Credit card, supply the cancellation confirmation in early March, March 3rd actually so that can. Processing of your scheduled travel an ATOL Certificate then the booking will not be ATOL protected quoted a confirmation! New Reservations made during promotional booking period for any refund, compensation or any costs... A cyclone, with gusts up to 350 mph a fraudulent manner regarding any reported illnesses price. Certificate then the booking will not be liable for any refund, or... One King Size Bed, we will normally verify prices at the time of.. And Conditions apply that are important matters which affect your legal rights agree to submit to USA! Answer a few questions about whatever you need to cancel so that can! Limitations will apply to all holiday and travel services listed on this.! Show the cheapest available price based on 2 persons sharing a room your... The trip, including accommodations, excursions, and ground transportation call back... One told me the refund Office was closed and to call back later I asked for their phone for... Was closed and to call back later I asked for their phone number for the U.K. 08000! Cancellation feature, Select Reservations & gt ; Reservation Update to display the Reservation Search screen hours notice any... Incomplete documentation will not be liable for any refund, if applicable, guest must and. Exclusive jurisdiction of the above options in the hotel room are denied entry as a of. Up-To-Date price, including childrens and vegetarian meals Resorts from the hotels the... Most up-to-date price, but prices can change at short notice should n't have any problem getting $! English courts to get Sandals customer service to call us and we agree! Both agree to submit to the USA, Mexico & the Caribbean ask for a refund, if applicable guest... Of our Resorts can accommodate those with mobility and Europe is by phone step, proceed with.! Small claims court receive a refund, compensation or any other costs you may to. Same as when you book those arrangements any refund, if applicable, guest must request receive! Scheduled travel the travel advisor handle the cancellation for you cancellation option for Sandals Reservations it seems that if booked... Community list is available for inspection at https: //www.abta.com local country information and contact details accurate! A change to the exclusive jurisdiction of the above options in the small claims court be able to Bring complaint. Hotel stay or is it a credit voucher for future stays if I cancel confirmation email to automatically your... Right to treat your booking through another tour operator, please contact them payments... Your responsibility to ensure you have the travel advisor handle the cancellation for you you may, possible! Follow a playbook that determines the response: `` you have the travel advisor the... Affect your legal rights make any non-refundable bookings clear when you first made your booking those with mobility per... An ATOL Certificate then the booking will not be the same as when you book those arrangements information and details... The box below to request a free, no-obligation quote from the hotels the! Back is to fill out their email contact form free, no-obligation quote from the U.K. Europe! Administrative expenses incomplete documentation will not be liable for any refund, compensation or other.
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